11.1.12

Perception Vs Reality

 

Perception Vs Reality

It is your customer’s perception of your business that will dictate his or her level of royalty to your business, Make one mistake, and you can damage that perception.

Little things mean a lot. If you notice that the carpet on the floor at your dentist’s office is a little worn, you might find yourself wondering whether the dental instruments have been replaced recently.

Broken windows are the best repaired before they break

It’s the cover-up that gets you- don’t make excuses for broken windows or deny that they’re broken. Take your hit, own up to the problem, and fix it.

Obsession to detail is essential. There is no substitute



Posted by Penerbit imtiyaz,http://imtiyaz-publisher.blogspot.com/ 
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